Forum Discussion
CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????
Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM
- If that was the case why when I call in the payment it processes just fine no problems at all. LOL It is Hughes if they are not make our lives miserable they are not happy. They know that people that live in rural areas we have no other choice really. SO they have bad service try to cheat you out what ever they can including allowance that disappear with no explanation that was fixed in till they had the new improved look now it is disappearing again. If you leave a cc on file they use it with out authorization for a big company it is all screwed up. It you can pay over the phone then they should allow you to pay it on line.
Short version ... they have made some changes to the website that broke a few functions.
They (Hughesnet) are aware of the problem and it will be addressed in due course.
In Gabe's breakage prevented him from using a Direct Express Social Security debit card to pay his bill as he had in the past.
In my case it prevented me from making an advance payment.
The "solution" in the short term is to use the "old" website and click on its "view/pay without login".
That page can be found here:
http://customercare.myhughesnet.com/
The link for the view/pay without login is highlighted below:
The issue will get resolved .. it is likely they have their hands full at the moment with the J-2 launch and setup.
- I don't know. When I called mine processed just fine, too. But, before they had processed it for that particular month I had asked the girl to sign me up for automatic payment. She tried, but it wouldn't "take." She then asked me if it was prepaid, and that's where I found out about this whole thing. I found out a little later, from someone else, that the policy had been in place for a while, but only recently enforced.
The difference between a manual online payment and calling in to make a payment? I haven't a clue, and your guess is as good as mine as to why they will accept it through a call, but not online (at least with the new site). After all, it's still just a single payment.
The policy is in place to keep them from getting burned by those using regular prepaid credit cards, especially if using them for automatic payments. They are only doing it to protect themselves, but a blanket policy is also going to hurt people like us, so they need to make exceptions, especially when it concerns single manual payments.
As for data disappearing, that's a completely separate issue, and you should start a new post to receive help with that particular issue.
- Hi
If the issue is of the SS and disability debit cards the SSA gives you, I am asking about it again. I didn't get a definitive answer last time. I want them to know that if this is not something they consciously did, it needs to be fixed somehow.
Thanks
Amanda - Hughes does take advantage because rural area do not have much of a choice. I wish they would offer a no cap allowance that would be great. I have always had issues with Hughes either allowance disappearing when no one has been home for days. Paying my bill unauthorized use of credit card info. It is a non stop ride. I have had a tech come out several times and he was in confused. I have a modem that only show 3 blue lights when it should have been like for or 5 blue lights even he could not figure it out but it works. The original install was of a hair and we had nothing but problems then but he fixed that in secured the dish because we get high winds here. Every time they improve something, something goes wrong. It is just crazy.
- Hello,
After speaking with our principal specialist, he informed me that we do use a pre-defined list of pre-paid and gift cards. However, this should only be an issue if you are trying to use that card for recurring payments. You can still use pre-paid cards and gift cards to make a one-time payment. The method GWalk900 uses should work. Make sure that the option to "keep this card" on file is NOT checked before continuing. If the box is checked then the payment will fail. Please let me know if you remember what the situation was so I can escalate if that is the case.
Thank you
Amanda - Yep. I had actually mentioned that you were looking into it in my reply, then erased it as part of a paragraph that I erased and rewrote and forgot to add it back in.
I certainly do appreciate it, too.
- ALSO ****News alert****!!!
Turns out that in January there was a patch put in that made sure the box that was usually checked by default to keep the card on file was switched so that way the box is NOT checked by default and the customer does not accidentally make that card/bank account the auto-pay method. This should be a pretty big win for GWalk! :) - They can't offer an unlimited plan because the system couldn't handle it. The throughput of the system is too low.
Again, for data issues, or other issues, you should start a new post.
- Amanda,
Although I'm reasonably sure that using the old page should work for him, as it still does for me, do you know if they will fix the new page so we can make single payments there, too? I know the old page won't be there forever and I'm afraid we will be relegated to calling when that happens.
