Forum Discussion

cooperbrowdy's avatar
cooperbrowdy
New Poster
6 years ago

customer unservice

After a two tear stint in the purgatory of Hughes net which included: very slow speeds data caps no streaming ability and very high cost Upon ending our relationship I find that they want me to climb...
general discussion is not a support area
maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

You had a bad experience and you automatically assume everyone has bad experiences? That's pretty ignorant. 

 

Also, if you post under myAccount and Billing or under Tech Support, and explain, without rudeness, what happened,  a HN employee will check your account, and you may end up with a refund or a free new modem.   Your choice, of course. Maybe you prefer being rude and grumpy.  

 

 

 

Tommarsh wrote:

Wow,

The modem in my house stopped working and they had the guts to charge me $125 to replace their modem.  I will be dropping this BS service as soon as my contract is up.  We need to let others know how bad this company treats its customers.

 

MarkJFine's avatar
MarkJFine
Professor
6 years ago

Three recent posts, all of them off-topic gripes. #smh

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
    MarkJFine wrote:

    Three recent posts, all of them off-topic gripes. #smh

    And the vast majority of them from new members who never bothered to ask for help, but rather just signed up to drop one off complaints.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      A drive by whine.  So pointless it's not even funny. 

       

      GabeU wrote:

      And the vast majority of them from new members who never bothered to ask for help, but rather just signed up to drop one off complaints.

       

      • Reggie's avatar
        Reggie
        Teaching Assistant
        6 years ago

        It will never change.