Forum Discussion
Extreme frustration with Hughesnet customer service
Hi Wally,
Haven't heard back from our engineers regarding live troubleshooting, however, they did implement a fix that should prevent OID errors happening for new accounts. If you register a new account, are you able to view your information in the support center?
Also for our reference, can you please install the HughesNet mobile app to test your main e-mail account and see if you can view everything in there?
Looking forward to hearing back.
I created a new acount, wally1.estes1, and was able to log in with no issues with that account.
I will try the mobile app test this weekend.
Wally Estes
LIz, via the mobile app:
I was able to log in with the wally1.estes1 account.
I was not able to log in with the wally.estes account; I received a system not available message several times.
Wally
Good morning Wally,
Thank you for confirming that creating a new account let you bypass the OID error, I'm glad you can check your account info now. Our engineers are still working on clearing the error on accounts for which that error persists. I will also pass along the info that you were seeing an error message in the app using your regular account. Just in case I'm asked for one, can you please provide a screenshot of this error?Liz, if you are referring to the error message from the smartphone app, I am not knowedgeable enough to provide a screenshot.
And I do not care to invest the time to learn how.
Wally
Hi Wally,
Please check your private messages in the top right corner of the community page as I've sent you an engineering request via PM.
Your cooperation, patience, and understanding are much appreciated.
