Forum Discussion
I feel cheated/scammed
When we first opted into Hughesnet we were promised up to 100gb of priority and 50gb of download speed. Our download speed was not 59gb. We were promised fast WiFi we can game on and it wasn’t fast. We decide to upgrade it. So now instead of paying 60/month we’re now paying 200/month practically relying on extra tokens. I want to cancel. I don’t want to fork out 400+ for cancellation when I’ve already practically given more than that already to this company.
I can send back all of the equipment needed but I refuse to pay a termination fee of 400.00. Especially after feeling so scammed. I don’t recommend.
6 Replies
Thank you for voicing your concerns! I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account.
Kathy
Could you message me instead?
KathyVoss needs some personal information (your SAN and/or phone number) in order to locate your account. She can't help you solve your problem without it. She can message you, but it would be a whole lot quicker and secure to send her the information she asked for in a private message.
Were you upgraded to a Fusion plan (or perhaps already had that)? The reason I ask concerns the gaming. The latency with satellite only internet, or at least geo satellite internet like HughesNet, is far too high for real time gaming. Turn based games are fine, but not real time games where quick movement/reaction is a must.
As for the data usage, something connected to your service is using a lot of it. The trick is finding out what that is. Online gaming itself doesn't tend to use a lot of data, but game updates and other downloads can use a ton of it. Streaming is the biggest data hog for most people.
BTW, you'd be better off messaging Kathy. Just click on her name, then "Message" on the lower right of the wide box near the top of her User page.
