I keep getting taxed for a service I no longer use.

Yeah, I'd be pretty steamed too.  I can't imagine it's hard to fix your problem, unless there's something going on you may not be aware of.  The reps here can check your account (unless you're a business account, in which case their superpowers are limited) and tell you what's going on.   They're very responsive and helpful, but overworked, so it may take a bit.  Keep an eye out, though, and I would say if 7 business days go by and you don't hear anything, you could post a gentle reminder. 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

pattymotley wrote:

Thanks. I just did a chat but the person I need to talk too was not available. I'm just tired of having to deal with this every month.

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