Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
8 years ago
Solved

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
  • Amanda's avatar
    Amanda
    8 years ago

    Hi tjmarshall,

     

    C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

     

    Thanks

    Amanda

Ricky's avatar
Ricky
Tutor
8 years ago

Give her some time. Amanda is on this and will get back to you. If the sales call is available and they did give you false information you may get out of your contract. I have seen it happen before.

 

While you can stream live video with HughesNet it is not advised. It will eat up your data fast. All depends on what your expectations were.

tjmarshall's avatar
tjmarshall
Sophomore
8 years ago

Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October