Forum Discussion
Modem return problems
Hello Michael,
I apologize for the delay in response. It does appear there was miscommunication internally regarding the return of your equipment. Our agents attempted to reach out to you twice on the 15th. We wanted to inform you that as of 4/14/2019, a credit of $125 has been issued back towards the account. This means once your next bill generates, the credit that was issued will cover it, essentially giving you a free month of service in addition to money off of the next bill after. I apologize for any inconvenience this may have caused you and I appreciate your understanding.
-Damian
Thanks for the suggestion maratsade - I really quite angry about this - angry at myself for not getting a UPS tracking number, I should know better !!
I've used UPS forever - both as a shipper and as a recipient, and never, not even once did a package get lost.
So, I'm sure the returned modem is somewhere in HN's inventory despite what 1 of the 3 CSRs I've contacted believes :(
Looks like the issue has been fixed! And I know how frustrating miscommunication can be, and how easy it is to kick oneself over stuff. I hope you'll forgive yourself (take yourself out for a drink!) now that there's been a resolution.
IntheSticks wrote:Thanks for the suggestion maratsade - I really quite angry about this - angry at myself for not getting a UPS tracking number, I should know better !!
I've used UPS forever - both as a shipper and as a recipient, and never, not even once did a package get lost.
So, I'm sure the returned modem is somewhere in HN's inventory despite what 1 of the 3 CSRs I've contacted believes :(
