DARRYL EHLER

1444 (temp at 1416 during renovation) US HWY 90a west

Hallettsville Texas 77964

361.217.8088

milanotexan@gmail.com

Date: May 3, 2026

To: C T Corporation System

Registered Agent for Hughes Network Systems, LLC

1999 Bryan St., Suite 900

Dallas, TX 75201

Carbon Copy to: Hughes Network Systems, LLC

Attn: Legal / Customer Back-Office

11717 Exploration Lane

Germantown, MD 20876

From: Darryl Ehler

Hallettsville, Texas 77964

Phone: 361.217.8088

Email: milanotexan@gmail.com

Subject: Formal Demand and Opportunity to Cure – Account / Phone: 361.217.8088

Dear Legal and Customer Resolution Team,

I am writing to address a significant account security and billing issue that requires immediate attention from your back-office and legal team.

1. Statement of Dispute

During a recent home renovation, I contacted HughesNet customer support to request a temporary disconnection/suspension of my service, maintaining meticulous records of these communications. While I was assured the temporary suspension would be processed, HughesNet failed to execute the suspension.

In fact, I was previously provided a small refund due to this exact oversight; luckily, because I had not left the property, I caught the error and your representative retraced our communication to confirm your firm's mistake.

Earlier today, I initiated a chat session at 10:22 AM with customer service agent Sam (ID #678983) to address the ongoing situation. During the chat, he ignored my request for an employee identification number, claimed he could not see that I was typing, and abruptly disconnected the chat at 10:27 AM while I was in the middle of sending him a missive. It was clear he had no intention of assisting with my needs.

Because the connection remained active without my knowledge or oversight, unauthorized individuals were able to access the network. This resulted in the compromise and misuse of my personal information, an issue that is currently being investigated with the involvement of local law enforcement.

2. Resolution Demands

I value my long-standing history with HughesNet and would prefer to resolve this matter cooperatively outside of court. To achieve an amicable resolution, I ask that your back-office team review the account records for phone number 361.217.8088 and provide the following within 5 business days:

• Written Acknowledgment: A formal written statement acknowledging the error in failing to process the temporary disconnection as requested.
• Financial Refund: A full refund of the monthly service costs billed during the requested suspension period.
• Activity Logs: The provision of the network activity logs and connection data used during the down time, so that I may forward them to law enforcement.

3. Next Steps

I would like to keep this matter between us and avoid bringing it before a Lavaca County jury. However, if these issues are not addressed within the 5-business-day timeline, I will be forced to proceed with formal legal action, where the representatives involved will be asked to present the critical path of our past communications in open court.

Please review the account records or contact me directly via phone or email during normal business hours to discuss the resolution.

Sincerely,

//s//Darryl Ehler

Darryl Ehler

encl: May 3, 2026 10:22-27 am CHAT log

------------------------------------------------------------

Original Petition – Justice Court

CAUSE NO. ________________________

DARRYL EHLER,

Plaintiff

v.

HUGHES NETWORK SYSTEMS, LLC,

Defendant

Justice Court, Precinct 1

Lavaca County, Texas

1. Parties

• Plaintiff: Darryl Ehler is an individual residing at 1444 (temp at 1416 during renovation) US HWY 90A West, Hallettsville, Lavaca County, Texas 77964.
• Defendant: Hughes Network Systems, LLC, is a foreign limited liability company doing business in the State of Texas. Defendant may be served through its registered agent for service of process:
  • C T Corporation System 1999 Bryan St., Suite 900
  • Dallas, TX 75201

2. Jurisdiction and Venue

• The amount in controversy in this suit does not exceed the jurisdictional limits of the Justice Court of Lavaca County, Texas (under $20,000.00, excluding statutory interest and court costs).
• Venue is proper in Lavaca County, Precinct 1, under Texas Civil Practice and Remedies Code Section 15.002, as this is the county where the Plaintiff resides and where a substantial part of the events or omissions giving rise to the claim occurred.

3. Claim Details & Statement of Facts

1. Agreement for Temporary Suspension: During home renovations, Plaintiff contacted Hughes Network Systems, LLC, to request a temporary disconnection/suspension of his internet service account (Phone/Account: 361.217.8088).
2. Failure to Perform: Despite repeated communications and meticulous records, Defendant failed to execute the suspension. Plaintiff caught the error, which was previously acknowledged by Defendant (resulting in a prior partial refund for a similar error).
3. Breach of Duty and Security Breach: Due to Defendant's failure to suspend the service, the connection remained active. The unsecured network allowed unauthorized third parties to access the system, resulting in the compromise and misuse of Plaintiff's personal information. The breach is under investigation by local law enforcement.
4. Recent Bad Faith Handling: On May 3, 2026, Plaintiff initiated a chat session with agent Sam (ID #678983) to seek assistance. The agent abruptly disconnected the session in bad faith while Plaintiff was communicating, demonstrating a refusal to address the dispute and a failure to provide identification.

4. Causes of Action

• Breach of Contract: Defendant agreed to provide temporary disconnection of service but failed to do so, while continuing to bill Plaintiff during the requested suspension period.
• Negligence: Defendant owed Plaintiff a duty of care in handling account suspension and data access. Defendant's failure resulted in unauthorized network access and compromise of private information.
• Deceptive Trade Practices Act (DTPA): Defendant engaged in false, misleading, or deceptive acts or practices relied upon by Plaintiff to his detriment.