Forum Discussion
Service & billing
I made my first monthly bill yesterday & I am truly upset, I am on SSI & don't even make a $1000 month when I signed up for Hughes net I thought it was going to be a great thing I only received Internet & WiFi. I explained to her I was on SSI & I could not pay a large bill & she was very supportive said she would do all she could do & my sign up fee wasn't even $15 she said I had free installation fee $100 gift card, the gift card I tried to receive it you have to have 2 bills when the guy came to install for me he gave me no bill so I have not been able to get that & the no installation fee that was a bold face lie because my first bill is supposed to be $64.98 for 12 months then it will go up to 89.98 but yesterday i look at the bank & they took out $163 from my account I called & he said it's for the equipment no one told me I had to pay for equipment but that's how they feel you in because most people consider NO installation fee. Plus the service is not high speed at all & I ran out of my gigabytes. I hope no one falls for what I did she lied to me or was not honest about everything just to make a sale. These companies take advantage of people that can't afford it.
4 Replies
I also am unhappy with my service. They didn't tell me about equipment charge when I signed up, told me install was completely free but tried to charge me for the pole they put the dish on, and after lengthy interview to determine if service would meet my needs, turns out it does not, but here I am stuck in a 2 year contract. This company is a rip off!!!!
You're not stuck at all, dena. You can pay the fees to terminate the contract early. It's a lot cheaper than paying a monthly fee for two years. The information about equipment charges and all other charges ,plus a lot more information that you should know is included in the subscriber agreement, which is freely available online, plus it's included in the email they send you when you sign up.
But, if they didn't inform you when you signed up, you can ask the HughesNet reps here to review your sales call. They can listen to both sides of the conversation and see exactly what people said. If the agent misinformed you, you may have recourse. If you'd like a call review, just go over to the Account & Billing section and request one.
If you want help, you need to post in the Account & Billing section. This section isn't for support.
The Hughesnet reps on this site can help you with these concerns. Hopefully they'll reply to you soon. The information about Hughesnet is freely available online, and anyone can and should read it before signing up. This community is also free to read, and everyone can access it, even if they're not subscribers (non-subscribers can't post, but they can read).
As for running out of gigabytes, that happens because the data packages aren't big, and high data activities such as streaming or watching live TV use a lot of data very fast. The best thing users can do is to budget their data the same way they budget their money, so it can last the whole month. You can also buy tokens to get some priority data back, but that won't make streaming use less data.
The reps on this site can pull your sales call and listen to what the agent told you and what you replied. If you would like them to do that so they can check what you were told, you need to ask them for a call review. You can just post "I would like a review of my sales call, please," and they will get on it and get back to you with next steps.
I hope your issues get resolved.
