Forum Discussion
Very, very poor support
Had Hughesnet installed this morning. Big mistake. Support was terrible. I spent 3 hours on my cell phone with them as now my Hughes home phone will not work. Internet speed is: Download 2.13 Upload 1.08 . The agents had no idea how to fix, they kept putting me on hold so they could ask supperiors how to fix. Refused to send me to level 2 support so they could assist. So sorry I switched. They told me someone would be out in 2-3 days.Agent told me installer put modem in basement by computer and that was wrong? Also have extender but to them that didn't matter. If I want to discontinue I must pay $400? Never recomment this provider again.
1 Reply
If you cancel without troubleshooting with the reps on this site, yes, you will owe $400. You may want to head to the Tech Support section and post the issues you have discussed in this section, and work with the reps. Might want to become familiar with the subscriber agreement too (https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm). It describes the limitations of the system, what you should expect, and what to do to resolve grievances.
