Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service c...
  • Liz's avatar
    Liz
    5 years ago

    Hi Pete,

    Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention. 

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago
maratsade wrote:

Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention. 

when I was finally reconnected and contacted support again, a different CS person, I asked the same question "is there an issue with email or the SSO server?" and then immediatly said 'please do not reboot my modem', that CS person said there was an issue with getting connected to email services.