Forum Discussion
Can't access modem control center
I did read some similar discussions on this here, but I don't see a solution or even how to understand what is happening. I can access 192.168.0.1 from my iPad and from my Android phone. However, I cannot access it from Windows 11 OR from Linux on my laptop(s). I think that I was able to do so in the past. It's not a browser issue -- I cannot PING 192.168.0.1 from Windows 11 or Linux. In both instances I can access 192.168.42.1 (the admin page), however. I find this really puzzling. It seems as though something is preventing the bridge from 192.168.42.x (lan side) to 192.168.0.x (modem side) -- but this is only being blocked on my Linux and Windows 11 computers, not on Android or iPad. The problem is true whether I connect via wifi or ethernet.
If anyone has figured this out, I'd appreciate knowing. I would have expected more issues getting access with my Android phone or my iPad than with my computers. And, as I mentioned, I think it worked in the past (as I made settings changes, such as turning off the 5 gz radio and providing custom DNS settings). I don't remember using the iPad or Android to do this, although it was awhile ago. (And, of course, the actual settings are accessed via 192.168.42.1, which I CAN access via my computers.)
There is also the fact that my system is down, but that is a problem awaiting onsite tech support ...
13 Replies
Onsite tech was just here, system works now and this problem (access to 192.168.0.1) is apparently resolved as well (don't know why, maybe because tech reset the modem). It turns out the original installer "forget" to put concrete in the hole to hold the pole on which the dish is mounted. Thus, my antenna was "pointed at the ground", as today's tech put it. So, when I first contacted Hughesnet about my outage, a very crabby service rep. assured me he could see at his end that there was nothing wrong with my satellite connection. (He was interrupting me as I tried to explain we were having very serious storms.) If a tech wants to be all arrogant about his superior tech skills, he ought to also be correct in his assessment.
The missing concrete is interesting, as my best recollection is the original installer left to buy concrete at the local home depot and then returned to complete the installation. When I booked this service appointment, I was told I would have to pay something like $26 for the service call, even though I pay the monthly extra $20 for the service plan. I wonder if Hughesnet thinks I should pay for a service call caused by the failure of the original installer to do the job correctly? Today's service guy was here in a pickup with an open bed and all of his equipment and materials were in [soggy] cardboard boxes. (We get lots of rain.) This does not instill confidence (though he did solve today's issues ...)
Never heard back from moderator Remy, despite my two PMs as requested by him. Fortunately, the issue is resolved and I can move on -- though "move on" may well be "return the equipment/cancel the account."
Glad the issues have been solved for now. I wonder why Remy can't see your messages. That's very weird.
basd,
Thanks for following up! I'm happy to hear a team member was able to get a technician out to your location and get the issue resolved. I unfortunately did not receive either of the PMs that you sent, and have checked through multiple avenues. maratsade, when you get the chance, can you please send over a PM? I'd like to make sure that this isn't something multiple accounts are experiencing when attempting to PM.
Thanks,
Remy
For equipment return, they will send a labeled box with instructions on what equipment you need to return. You will have to collect that equipment and send it to them. I would take a picture of the box and keep a copy of the tracking number.
Information on returns can be found here: https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
Both of my outgoing messages to Remy are in my "sent" box, which I just discovered is a thing.
Remy - Well, I did follow the link and leave a message via the message link on that page. Maybe I misunderstood how to do it. I will try again. Earlier today, I also wrote an email request to customer service via the website form asking what the process is to return my equipment when I close my account. I did not get a reply, but I did get a request to fill out a survey regarding today's support request. Per the survey, Hughesnet is trying to "provide our customers with world class customer support." I think I am holding up my side of the bargain ... my account is on autopay, despite not having any service since 3/16 -- with a target service call date now of 4/3.
basd,
Thank you for following up! We have not received a PM from you at this time. Please follow the link I attached previously, and send us a message through there!
Thanks,
Remy
So now my Saturday appointment has been canceled by the service company and I have an appointment for Tuesday. Apparently, there are a "distributor" company and an "installer company" sandwiched in between me & Hughesnet, so not really clear who I am actually doing business with. Meantime, HughesNet customer service rep told me I would be credited/not charged for the days I do not have service. However, my most recent bill did not have any adjustment. Maybe they are waiting until they know exactly how many days I do not have service? Or, alternatively, they are charging me for non-existent service ...
Well, I PM'd the info, without response. But in any event, can't even work on this until my Hughesnet is back up. After waiting 8 days for my service app't, the tech called to say he can't come [today] and rescheduled for Sat. when I have a conflicting commitment. No surprise, this is the same way I was treated when I first signed up. Both times, techs claimed they were not given the appointment information until a day or two before the appointment, so couldn't contact me sooner to reschedule. Then, what is the point of repeated texts and emails from Hughesnet asking ME to confirm the appointment? How about asking the TECH COMPANY to confirm the appointment??? (If history repeats itself, the tech will now show up minus the parts needed to fix the problem ...)
basd,
Thanks for reaching out! I see these are your first posts. Welcome to the Community! We'd love to help take a look into this issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/users/Remy/102584
Thanks,
Remy
Hopefully the HN reps on this site will get back to you about this and help you solve the problem. You may have to wait until your system is back up, though.
