Forum Discussion

ritchk's avatar
ritchk
New Poster
5 years ago

Cant access my email

Neither of my computers will access my email page, just comes up blank and says cant locate server. Started last week. Works on my phone just fine. Tech service had me delete browsing history and cache but why would both computers have same problem at same time. Wifi works with phone so not that. Could use some help better than getting from Tech support. Thanks

email
Performance
  • maratsade's avatar
    maratsade
    5 years ago

    Start by trying with other browsers, and try using incognito (Chrome) or private (Firefox) mode to see if the issue goes away. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Start by trying with other browsers, and try using incognito (Chrome) or private (Firefox) mode to see if the issue goes away. 

    • ritchk's avatar
      ritchk
      New Poster
      5 years ago
      Computer uses Chrome and laptop explorer and neither works. Firefox did work. What would have changed to make not work?
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        It could be something you added to Chrome that's incompatible. Glad you can at least use Fireox.

         

        ritchk wrote:
        Computer uses Chrome and laptop explorer and neither works. Firefox did work. What would have changed to make not work?