Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

Credit Cards no longer accepted as online, nor automatic, payment. NOW FIXED.

Like last month, I go to make a manual online payment, like I have for the last twelve years, and over three years with the card I have, and again, it wouldn't go through.     So, again, I cal...
Performance
  • GabeU's avatar
    GabeU
    8 years ago

    Another success.  I'm going to assume that this is completely fixed, so I'll "Solution" this thread.  

Amanda's avatar
Amanda
Moderator
8 years ago
Hello everyone,

I know this was brought up last year as a permanent implementation, it was only lightly enforced before. Prepaid cards are no longer accepted as they are easy to use as a way to avoid automatic or overdue payments, avoid termination or unreturned equipment fees, etc.. you see where this is going, I hope.

It is not meant to penalize our loyal customers or customers who may receive SS or other benefits on a prepaid card. It is meant to avoid  driving up costs for everyone else. In any case, it would be beneficial to everyone if we had a conversation with upper management about the impact this has for customers who need to use cards which are not Green Dots or Visa pre-paids from the store - perhaps a way to differentiate between them. We will bring this up and see where it goes.

Thank you,
Amanda
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Woo Hoo!  My payment went through this time without having to use the old site.  

     

    Used the "View/Pay Bill Without Logging In" option and it worked.  

     

    Now, if everything goes well for a while, I will attempt to use this card to set up automatic payments.  Whether that will now work is an entirely different story, but I will give it a try in a few months.  

     

    The Gen5 install went great.  Gen5 is going great.  I was able to make my first payment through the "new" site.  Hopefully this track record keeps going!