DNS Lookup Error - pervasive & persistent
The problems began mid-day Thursday, 23 February 2017.
HN7000S (in the queue for a Gen 5 upgrade).
I get pervasive & persistent DNS Lookup Errors when attempting to visit web pages.
A small set of pages load without difficulty. Many do not.
Repeated attempts to refresh failing sites sometimes results in the page partially loading. Continued persistent refreshes sometimes result in the page fully loading. Many sites won't load at all despite persitent attempts to reload.
The System Control center top-level system status looks fine.
My usage limit has NOT been exceeded.
The weather is pristine. There are no obstructions to satellite dish's view of the sky.
Errors occur on both my desktop computer (Win 10) and tablet (Win10).
Errors occur on multiple browsers: Firefox, Chrome, IE, Edge.
I generally use a Belkin router. For diagnostic purposes the router has been removed from the configuration. The problem remains unchanged.
Some actions taken (per support staff direction) without any change to the problem:
cycled power on modem and computer MANY times
ipconfig /flushdns
reset network connection (disable/reenabled)
cables have been removed and reseated multiple times
cleared all browsing history, etc. on browser
Internet Protocol Version 6 (TCP/IPv6) unchecked (dsabled) in Ethernet Connection properties
Set TCP/IPv4 DNS server to: 8.8.8.8 (primary) & 8.8.4.4 (secondary) in Ethernet Connection properties
System Control Center
Advanced Configuration and Statistics > Diagnostics > Hourly History
intermittant problems found with:
Web Acceleration
Web Acceleration
DNS Acceleration
Diagnostic code
0307-2005-1200-5125(Hourly)
0256-0005-1200-0005(Recent)
Pinging cnn.com (a url consistently failing in browser) results in 100% success.
It is curious that ping gets a dns map just fine to 151.101.64.73 (though attempting to use that in Firefox doesn't work).
I wonder if a gateway change may be the root of this problem. See a related problem:
https://community.hughesnet.com/hughesnet/topics/ongoing-dns-lookup-error-hn9000s
I was unsuccessful at getting any of the phone support personal to consider this possibility and solutions that might result.
I have spent many hours on the phone with various levels of support. Two case numbers were generated: 102869217 & 102869426. I believe the latter one is the most complete and up-to-date. I made it up to tier-4 technical support. Their conclusion was that nothing could be done and that I should upgrade my system. I am currently in the queue for a Gen 5 upgrade, but that won't happen for a while. Is there anything that can be done while I await my upgrade? Specifically, can any of the technical support staff here look into switching my gateway until I'm upgraded?
One additional consideration. I noticed that when my Web Acceleration Status was Inactive or Not Operational I did not experience the problem. Is there a way I can force the Web Acceleration Status into one of these states -- shutting off web acceleration? I know that sounds inadvisable or counter-intuitive, but when web acceleration is operational the quality seems to go to crap, so I seem to have a choice of accelerated crap or slower quality. I'll chose slower quality.
Thank you for any assistance you can provide.
HN7000S (in the queue for a Gen 5 upgrade).
I get pervasive & persistent DNS Lookup Errors when attempting to visit web pages.
A small set of pages load without difficulty. Many do not.
Repeated attempts to refresh failing sites sometimes results in the page partially loading. Continued persistent refreshes sometimes result in the page fully loading. Many sites won't load at all despite persitent attempts to reload.
The System Control center top-level system status looks fine.
My usage limit has NOT been exceeded.
The weather is pristine. There are no obstructions to satellite dish's view of the sky.
Errors occur on both my desktop computer (Win 10) and tablet (Win10).
Errors occur on multiple browsers: Firefox, Chrome, IE, Edge.
I generally use a Belkin router. For diagnostic purposes the router has been removed from the configuration. The problem remains unchanged.
Some actions taken (per support staff direction) without any change to the problem:
cycled power on modem and computer MANY times
ipconfig /flushdns
reset network connection (disable/reenabled)
cables have been removed and reseated multiple times
cleared all browsing history, etc. on browser
Internet Protocol Version 6 (TCP/IPv6) unchecked (dsabled) in Ethernet Connection properties
Set TCP/IPv4 DNS server to: 8.8.8.8 (primary) & 8.8.4.4 (secondary) in Ethernet Connection properties
System Control Center
Advanced Configuration and Statistics > Diagnostics > Hourly History
intermittant problems found with:
Web Acceleration
Web Acceleration
DNS Acceleration
Diagnostic code
0307-2005-1200-5125(Hourly)
0256-0005-1200-0005(Recent)
Pinging cnn.com (a url consistently failing in browser) results in 100% success.
It is curious that ping gets a dns map just fine to 151.101.64.73 (though attempting to use that in Firefox doesn't work).
I wonder if a gateway change may be the root of this problem. See a related problem:
https://community.hughesnet.com/hughesnet/topics/ongoing-dns-lookup-error-hn9000s
I was unsuccessful at getting any of the phone support personal to consider this possibility and solutions that might result.
I have spent many hours on the phone with various levels of support. Two case numbers were generated: 102869217 & 102869426. I believe the latter one is the most complete and up-to-date. I made it up to tier-4 technical support. Their conclusion was that nothing could be done and that I should upgrade my system. I am currently in the queue for a Gen 5 upgrade, but that won't happen for a while. Is there anything that can be done while I await my upgrade? Specifically, can any of the technical support staff here look into switching my gateway until I'm upgraded?
One additional consideration. I noticed that when my Web Acceleration Status was Inactive or Not Operational I did not experience the problem. Is there a way I can force the Web Acceleration Status into one of these states -- shutting off web acceleration? I know that sounds inadvisable or counter-intuitive, but when web acceleration is operational the quality seems to go to crap, so I seem to have a choice of accelerated crap or slower quality. I'll chose slower quality.
Thank you for any assistance you can provide.
Some replies appear to have been lost in the transition to the new forum software. Specifically, Amanda had suggested using the IP address 10.10.10.10 when checking the "Use TurboPage Server configuration below". That seems to do the trick for the most part. This setting seems to be reset when the modem is restarted or the power is cycled on the modem.
