Forum Discussion

eco's avatar
eco
Junior
12 months ago

Gen 6 Speed Lost After 2.4. 24

I had Gen 6 installed on 1.13.24 . It has been great, with speeds at or above 12mps until 2.4.24 , we did have rain, this didn't affect the speeds before. On 2.4.24 later in the day, we had winds, so...
Performance
speed
  • eco's avatar
    eco
    11 months ago

    Damian-

    I see my performance is great 🙂

    02/12/2024 07:43 AM
     
    32085
     
    1554
     
    Yes

     

    Thanks 🙂

     

maratsade's avatar
maratsade
Distinguished Professor IV

Is your ground station located in CA? 

eco's avatar
eco
Junior
12 months ago

I don't know, you should have that info I would think. I had good speeds when there were 2 other storms in California.What I do know is that my speeds were good, then we had high wind gusts directly into the face of the dish, and my speeds after that went to well under 1 mps, I had 12 + mps when gen 6 was installed in the rain and clouds on 1.13.23. The wind gusts last Saturday  appear causal to me , that's when my speeds slowed. Now I am supposed to wait a week until there are clear skies for a re-association, if this isn't a re-aim, I doubt it will help. Speed test just taken 608mps cloudy skies, no rain. Perhaps water in the connection of the coaxial cable (it was raining when installed) ? My bet is on the wind changing the aim, not a secure clamping of the dish.  Thanks

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    12 months ago
    maratsade wrote:

    Is your ground station located in CA?  

    eco wrote:

    I don't know, you should have that info I would think.

    maratsade isn't a HughesNet employee.

    • eco's avatar
      eco
      Junior
      12 months ago

      Still, it seems the wind event we had has moved the aim of the dish. Rain, clouds didn't affect my speeds, wind gusts did, the timing of the loss of speed coincided with the wind gusts. Thanks

      • Damian's avatar
        Damian
        Moderator
        12 months ago

        eco,

         

        If the dish was not aligned properly due to wind, the dish signal quality would show a very low number or right at the bare minimum which is 60. Your signal quality is sitting well above average staying steady at 129. While I do not disagree that the mounted dish may be a bit loose, it has not shifted out of aim or position yet according to the remote diagnostics. Since the skies will remain cloudy for some time, you do not have to wait for me. If you wish to have a technician come out as soon as possible instead, you can call our support line at 1-866-347-3292 and have this requested.  Also, it appears your ground station has changed after installation, and is now located in Rapid City, SD. -Damian