Forum Discussion
Hughesnet is a scam
- I think we can all sympathise with your frustrations. However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
- There are things you can do:
- You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade.
- You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic.
- If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.
- Best of luck to you.
TriciaS,
We've been HughesNet members since December 2023, didn't sign up for the fusion account but opted for the elite service plan etc.
.
Great speeds when it can or wants to provide it, but let's talk about the 24.1.1 code.
Two weeks into the month 200GB is used up, no more priority data, throttle it down to 3mbps or less.
Right now it's running at 1.1mbps. I can't even Netflix.
Not to mention the DNS troubles, or the 2 defective routers that had to be replaced.
Locked into the 2 year contract.
I ask, have they performed a quality service ?
Is HughesNet a scam ?
?
It's not a scam, Earlzwow. It's a business that sells data packages, splitting the finite, limited data from the satellite into packages for over a million users. As a business, they operate under the law, and they operate under policies to make sure the finite data is divided fairly. When you use up your allowance, you're not cut off; you're throttled, and when that happens, you have no access to data hogs like streaming.
Two weeks into the month you have used your data allowance. Your household is the one using the data.HN sells you a data package; they don't use the data for you. Streaming consumes enormous amounts of data. The fair access policy is there to provide fair access to all subscribers, as satellite data is a limited amount, not infinite. It's different from terrestrial internet such as cable or fiber. It's up to users to budget their data so it lasts the whole month.
It seems it makes you feel better if you blame the other party, but you're the one using the data, not them. Perhaps your time would be better served contacting your representatives and asking them to bring fast internet into your area. Fast internet companies aren't interested in rural areas or other areas of low population density, so they stay away. Contact them and ask them why they can't be bothered with rural areas.
No he's right it is a scam ,
The data packs sold is not the problem it's how data is measured there is no consistency to the data people use . Also professor of don't know **bleep** . Time in bonus zone from 2am till 8 am is alot of the time skipped over if watching using at these inconvenient hours you still get charged against your plan data so until there no more scamming you can take your internet services and shove it u know where ... professor
No. he's not right. It is a business, not a scam. You may not be happy with their policies, but that doesn't make them a scam. They are a corporation, functioning under the law. Resorting to insulting other people doesn't make you right, and in fact paints you in a pretty negative light.
It is a scam especially if your in a problem area where service sucks there's no consistency to data used so one month you can't seem to use all 200 gigs the next you are out of data in the first 2 weeks of the month when you document and know for a fact that you didn't use the amount they claim you did so I wouldn't recommend to anybody ever unless you like to buffering all the time
It's on YOU as to how quickly you use your data. If it says you used 1GB, you used 1GB, whether you're aware of it or not.
Instead of whining and trying to blame HughesNet for YOUR data use, learn how to conserve data, or better yet, how much each activity of yours is using.
Is Hughesnet a scam?
Okay, am not saying it is a scam,
it is a question.
My question is if the priority data and data tokens are a hustle/scam?
Not to worry. I believe we know where the data was going. A guest recently moved out a month ago, and we for the first time have priority data at the end of our cycle. Resets tomorrow.
Okay, thanks for all the responses.
Your questions are reasonable, and I imagine a lot of people who don't understand how satellite internet works will have similar questions. This is why I hope people who are considering satellite internet will read this site, so they can make a more informed decision. This site is on the open internet, and while non-subscribers can't log in or post, they can read the posts, and that can help them make better decisions.
The priority data and tokens system are neither a hustle nor a scam. Satellite internet is limited in the amount of broadband it provides, because a satellite's output is limited. Terrestrial internet can be expanded by sending a truck somewhere to add more lines, but the satellite has a finite amount of broadband it can provide, and once it's been shot into space, that's it. There are no space trucks that go up there to add more broadband.
Because of this, the broadband has to be shared by all the subscribers. Each subscriber gets a portion, a broadband package of priority data measured in GB. You get the number of priority GB that you pay for, say 100. That has to last you the whole month. If you or someone on your home network uses more than 100, you don't get cut off. You get moved to a lower tier (until the end of the period. Then you're reset to your higher tier). You can still connect, but the speed is not the same as with the top tier. There's an out: you can pay for tokens to restore yourself to a higher tier. I imagine the company reserves some higher tier data for this purpose. Are they increasing profits using this method? Sure. They're a business, not a charity. I personally would rather have the token option available and not the other option, which is you get cut off until the next month.
Wow, it was a guest using your data? I'd be pretty steamed about that. Glad you found out where the data was going, though!
