Forum Discussion
Hughesnet is a scam
- I think we can all sympathise with your frustrations. However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
- There are things you can do:
- You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade.
- You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic.
- If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.
- Best of luck to you.
TriciaS,
We've been HughesNet members since December 2023, didn't sign up for the fusion account but opted for the elite service plan etc.
.
Great speeds when it can or wants to provide it, but let's talk about the 24.1.1 code.
Two weeks into the month 200GB is used up, no more priority data, throttle it down to 3mbps or less.
Right now it's running at 1.1mbps. I can't even Netflix.
Not to mention the DNS troubles, or the 2 defective routers that had to be replaced.
Locked into the 2 year contract.
I ask, have they performed a quality service ?
Is HughesNet a scam ?
?
It is a scam especially if your in a problem area where service sucks there's no consistency to data used so one month you can't seem to use all 200 gigs the next you are out of data in the first 2 weeks of the month when you document and know for a fact that you didn't use the amount they claim you did so I wouldn't recommend to anybody ever unless you like to buffering all the time
It's on YOU as to how quickly you use your data. If it says you used 1GB, you used 1GB, whether you're aware of it or not.
Instead of whining and trying to blame HughesNet for YOUR data use, learn how to conserve data, or better yet, how much each activity of yours is using.
