Forum Discussion

TriciaS

Freshman

6 months ago

Solved

Hughesnet is a scam

Data Management

Performance

Kat3

New Member

3 months ago

It is a scam especially if your in a problem area where service sucks there's no consistency to data used so one month you can't seem to use all 200 gigs the next you are out of data in the first 2 weeks of the month when you document and know for a fact that you didn't use the amount they claim you did so I wouldn't recommend to anybody ever unless you like to buffering all the time

GabeU

Distinguished Professor IV

3 months ago

It's on YOU as to how quickly you use your data. If it says you used 1GB, you used 1GB, whether you're aware of it or not.

Instead of whining and trying to blame HughesNet for YOUR data use, learn how to conserve data, or better yet, how much each activity of yours is using.

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is a scam","id":"message:143154","revisionNum":2,"repliesCount":16,"author":{"__ref":"User:user:150957"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:143154"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143154"},"body@stripHtml({\"truncateLength\":200})":" I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the f...","body@stringLength":"2036","rawBody":"

I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the fusion modem and the booster, I have had nothing but problems. Paying 120 dollars a month for \"low latency internet\" when I am getting 500+ms on average. I called multiple times and it took 4 phone calls to get a technician out here to \"replace the radio\" because one of the tech support on the phone barely spoke english and didn't take any notes during the phone call which is completely unprofessional. After the technician came, he spent 6 hours to replace the radio, and the fusion modem, turns out the modem that was given to me was an outdated product, and this whole time I was being charged for a service that they did not give me the hardware to support it. They did not tell me, nor the technician that it had to be replaced. After the technician tried to get it set up, he couldn't get the software to properly setup and said it was an issue on hughesnets end. He told me he had been working for hughesnet for years and its one of the worst isps in Michigan. After all of the troubleshooting he couldn't fix the problem, and said it was in the hands on hughesnets engineers to fix on their end, its been a week and it is still not fixed. This whole time we have been charged 120 dollars a month for the fusion plan AND WE ARE NOT GETTING IT. We have been scammed and I know for certain they will not get this fixed. And I have no hopes for calling support because half the people there are mindless and speak broken english, the technician who was here to help said it himself, that the people in tech support dont know what the **bleep** they are talking about. I am tired of this being used by this isp for money and getting horrible support overall. This is the worst experience I have ever had with any internet source provider and they are asking for 400 dollars to cancel. DO NOT BUY HUGHSNET, IT IS A SCAM.

","kudosSumWeight":3,"postTime":"2024-11-18T11:55:11.531-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:143154_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2723},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:143154":{"__typename":"Conversation","id":"conversation:143154","solved":true,"topic":{"__ref":"ForumTopicMessage:message:143154"},"lastPostingActivityTime":"2025-01-26T12:39:26.823-05:00","lastPostTime":"2025-01-26T12:39:26.823-05:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:143154":{"__typename":"ModerationData","id":"moderation_data:143154","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:143154_2":{"__typename":"Revision","id":"revision:143154_2","lastEditTime":"2024-11-18T14:31:44.619-05:00"},"ForumReplyMessage:message:143464":{"__typename":"ForumReplyMessage","id":"message:143464","conversation":{"__ref":"Conversation:conversation:143154"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":143464,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Hughesnet is a scam","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:143464"},"parent":{"__ref":"ForumReplyMessage:message:143462"},"body":"

It's on YOU as to how quickly you use your data. If it says you used 1GB, you used 1GB, whether you're aware of it or not.

Instead of whining and trying to blame HughesNet for YOUR data use, learn how to conserve data, or better yet, how much each activity of yours is using.

","body@stringLength":"300","rawBody":"

It's on YOU as to how quickly you use your data. If it says you used 1GB, you used 1GB, whether you're aware of it or not.

Instead of whining and trying to blame HughesNet for YOUR data use, learn how to conserve data, or better yet, how much each activity of yours is using.

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I think we can all sympathise with your frustrations. However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
There are things you can do:
- You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade.
- You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic.
- If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.
Best of luck to you.

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