Forum Discussion
Intermittent System Outage returns.
I am creating a new topic since I marked the last one as having a solution.. My previous topic still has the same information, but I will give a new consolidated version of what is happening and the ...
Good morning folks,
Just received an update that the network adjustments to address this concern have been implemented. Please let me know if the intermittent connectivity persists for you today.
All I can do is speculate how the communications between the satellite and ground gateway stations is handled. I imagine the finer details are considered very sensitive information for any of the satellite Internet providers.
I do understand packet collision, but I'm not entirely sure that is something the satellite should have to worry about. I imagine communications are handled in a similar way as cell phones communicating with towers on the ground. Everything has specific time frames to get their data across. This would mean the data has to be sent early so it arrives at the tower at the correct time. I'm sure this would be far easier with stationary ground stations rather than cell phones travelling in cars and whatnot.
I would also guess that there is a lot of caching that goes on so the satellite's upstream and downstream don't have to run at the exact same speed.
Again these are just speculations, but I wouldn't be surprised if it operates basically like a $118-million router.
Good morning folks,
Our engineers have isolated the issue and will make adjustments for you to address your concerns. Once I get an ETA on the adjustments, I'll let you know.
Your patience and understanding are much appreciated.
Thanks, Liz. I will keep my app running that notes the longer dropouts and I will report when they appear to have stopped happening.
By the way, the one detail that I have noticed thatI have not yet reported is that the ability to bounce PING messages off of 8.8.8.8 stops roughly about a minute before the satellite modem logs any difficulties during a drop out. I first became aware of a discrepancy between how long a drop out appeared to be from the PC's point of view versus the duration of the drop out as logged by the satellite modem. So I started comparing some logged events with the times when the drop outs began as detected by failing PING messages. If it would be of any value, I could provide more detailed timing for a few drop outs.
When you have the Belkin connected is DHCP enabled in the router?
Have you checked the computers adaptor power settings to insure the operating system doesn't power down the adaptor?
Good morning folks,
Just received an update that the network adjustments to address this concern have been implemented. Please let me know if the intermittent connectivity persists for you today.
This is the first time in months I have seen green across the board for association and dns acceleration. LAN Xs were from my computer being off.
Looks promising. I will keep an eye on things over the next couple days and let you know.
Thanks!
I do believe the long drop outs have ceased. There have not been any for the past 2 days.
My thanks to whoever figured out the cause and fixed it. Soon, I can stop running my drop out monitor app now.
Awesome, glad to hear it guys! We'll pass along your feedback and confirmation to the engineers. Thank you again for your cooperation and patience while we worked to address your concerns.
To be honest I forgot all about this thread for a while. I guess that is a good thing if you think about it..
It has been about a month since the fix was put in to place and the only outages I have had since have been weather related. I am going to tempt fate and mark this thread as solved.
Thanks for the help! And be sure to pass that thanks on to the engineers.
Thank you Matt, will do!
