Forum Discussion
Modem Not Responding to Reset
Our modem isn't responding to a reset and only has 2 lights, the power light and the wi-fi light which blinks intermittently. We have spent over an hour on the phone with tech support with no succes...
Hi Jason,
Welcome to the community and thank you for posting. Let me send you another modem. You can send yours back in the same box as the replacement's; there's a return label in the outer pouch. The modem should arrive in a few days, let me know how it works out for you.
Don't know if your problem have seen here that if you hold the reset button on the HT2000W too long it will clear all the needed parameters and will no longer work. Hope that is not the case for you.
By "reset", do you mean holding in the reset button?
