Forum Discussion

jreldridge420's avatar
jreldridge420
New Member
30 days ago

My service

My internet hasn’t worked since Friday it keeps saying connected without internet what’s wrong with it 

Performance

3 Replies

  • Mrschase's avatar
    Mrschase
    New Member
    28 days ago

    SMH well my Internet haven't been working since Saturday and for some reason it stops working when it's raining or cloudy weather and I called them and said I should not be charged if my Internet is not working like that is not fair at all and I feel like I'ma just let it go with Hughes net because of this problem smh.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      28 days ago

      You do get charged if the internet is not working due to bad weather.  The subscriber agreement states that "Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed." If someone told you otherwise, they misinformed you.

      If you have an account or tech issue you'd like the Hughesnet reps on this site to check out, go to the Tech Support or the myAccount and Billing section, click the blue "Start a Discussion" button, and describe your situation. 

  • Remy's avatar
    Remy
    Moderator
    30 days ago

    jreldridge420,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We're sorry to hear you've been experiencing some service issues. We'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached. Please let me know here once you've sent the PM.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy