Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
Hello,
Thank you for feedback. I understand this has been a long standing issue. With that said, I appreciate the information provided so far in response to my question. RobertOder I did not see your response, please be sure to provide the results for my previous question. This is one of our most critical questions we start with when troubleshooting email problems.
I should outright make clear there is no 'sysops/tech' to hop on here. We can escalate to our email vendor as we gather information about the problem to help facilicate a solution or get a better understanding of how to troubleshoot the issue. Generally we can do this a bit faster than a call center agent since we are in the corporate office and can directly communicate with the email vendor.
Hi Amanda:
When I logged into the webmail page yesterday all I got was gibberish. It looked like two screens superimposed over each other. It was useless. Today, when I logged in I was at the inbox.
I have looked and looked for your previous question, and I can not find it. Please repeat your question and Ill do my best to answer it.
I believe the problem is in the software module that authenticates logins from third party clients (Outlook, Mac Mail, iPad, etc.).
So that you understand my concern: If it were easy and cheap for us to migrate to another email service, I would have already done so. The problem I have is we are in the real estate business, and this email is on a lot of expensive signs. For me to switch over to another email service would cost tens of thousands of dollars. I do feel that you have an obligation to provide working email, and that is all I'm asking you to do. I also have a background in Engineering, at Hughes, and if I can help in any way, I am willing to do so. Although I have been flamed on this forum, I'm not here to flame others, and I will not do so.
Robert
