Forum Discussion

TriciaS's avatar
TriciaS
Freshman
2 months ago

Hughesnet is a scam

I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the f...
Data Management
Performance
  • maratsade's avatar
    maratsade
    2 months ago
    • I think we can all sympathise with your frustrations.  However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
    • There are things you can do:
      • You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade. 
      • You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic. 
      • If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.  
    • Best of luck to you.  

     

     

TriciaS's avatar
TriciaS
Freshman

I am sorry but I am tired of this. I will ask for support then. Is there any way I can go down a tier in the plan so I am not paying for a service I am not receiving, without a fee? Is there a way I can cancel the contract entirely and be done with hughesnet without a fee since the past 4 months I have not been getting what I am paying for? 

maratsade's avatar
maratsade
Distinguished Professor IV
2 months ago
  • I think we can all sympathise with your frustrations.  However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
  • There are things you can do:
    • You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade. 
    • You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic. 
    • If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.  
  • Best of luck to you.