Forum Discussion

rustythecur's avatar
rustythecur
Junior
8 years ago

Speeds below 500 kbs. last night

Hi Liz or Amanda, I have a Gen 5 plan and since Sunday night has been extremely slow at night, going down to the 200 kbs. to 400 kbs. last night. http://testmy.net/quickstats/Tom%20Flanagan Duri...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Nice! Thank you for the update, Tom. I'm glad the modem replacement has brought you back up to normal performance. We're here if you need us, so drop by any time!

     

Liz's avatar
Liz
Moderator

Thanks Tom, have a good weekend!

 

rustythecur's avatar
rustythecur
Junior
8 years ago

Hi Liz,

 

      Sorry about not getting back to sooner, but last Saturday my internet speeds became very erractic then I lost access completely. I called tech support but they could not help me. A tech came to my house yesterday and he found that my modem had died. He believes that the problems I have been experiencing for the last few weeks were caused by the modem. Since he replaced the modem my preformance has returned to what it was the first few weeks after I upgraded.

 

                                                                                                                          Thank you

                                                                                                                           Tom

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Nice! Thank you for the update, Tom. I'm glad the modem replacement has brought you back up to normal performance. We're here if you need us, so drop by any time!