Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
6 months ago

Stopped receiving notifications again

Once again I stopped receiving notifications via email.  Has my IP been flagged  as spam again? 👀

Could Remy, Damian , or another mod look into this again, please?  Thanks! 

Performance

14 Replies

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 months ago

    Notifications are now intermittent. Some make it through, some don't.  I've contacted the email provider and they tell me all is well on their end.  All seems to be well on Hughesnet's end too.  So, something's happening in the middle.  👀

    • Remy's avatar
      Remy
      Moderator
      5 months ago

      maratsade,

       

      We appreciate your patience! We currently have a ticket open regarding the notification issue, In the meantime, we recommend using your profile's "Notifications" setting page to view your notifications!

       

      Thanks,

      Remy

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 months ago

        That's an excellent idea, but unfortunately, that page doesn't show all the updates.  For example, it's not showing your post at all.   I got a notification in my email about your post, but there isn't one on under "Notifications" in my profile.  😒

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 months ago

    Well, a couple of notifications came through about 25 minutes ago. 

  • Remy's avatar
    Remy
    Moderator
    6 months ago

    maratsade,

     

    Thanks for reaching out! We're sorry to hear the notifications are off again. I'll have this escalated back up, to see if your account was flagged again. I'll reach back out as soon as I hear back!

     

    Thanks,

    Remy

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 months ago

      Remy,

      It looks like mine have stopped too. maratsade sent me a PM a few minutes ago and I didn't receive a notification of it. I checked my HN email, just in case, and there's no notification there. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 months ago

      Thanks, Remy!  BTW, the issue seems to extend to the notifications on the site itself.  When the bell icon at the top shows there are notifications, typically clicking on it shows you the notifications. It was working fine for me, but since the notifications glitched out, clicking on the bell now makes the notifications disappear and I only get a blank page. Fun! 🤣