Forum Discussion

New Poster

7 years ago

Tokens Missing after Gen5 Install

Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?

GabeU
7 years ago
Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?
Because it's actually new service, even though it's considered an upgrade, they don't transfer over. If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans. I'll tag the reps so that they'll be sure to see this thread and reply.

Liz
Amanda
Liz
7 years ago
Good morning Jmm789,

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!

maratsade
Distinguished Professor IV
7 years ago
Mine didn’t transfer either when I upgraded to Gen5, but I contacted the reps here and they fixed the issue.
GabeU
Distinguished Professor IV
7 years ago
Jmm789 wrote:
Upgraded to Gen 5 yesterday, had 5 tokens stored and they did not transfer over. Does anyone know why they don't transfer?
Because it's actually new service, even though it's considered an upgrade, they don't transfer over. If they were purchased tokens the reps will almost assuredly do something for you, but I'm not sure about "one per month" free ones from the legacy plans. I'll tag the reps so that they'll be sure to see this thread and reply.

Liz
Amanda
Liz
Moderator
7 years ago
Good morning Jmm789,

Thanks for posting, glad to see maratsade and Gabe jumped in to explain what happened. I've gone ahead and replaced your tokens. Drop by the community anytime have you have any other questions!