Hi Gabe,
After running diagnostics on your account, everything seems to be functioning on our end. There doesn't seem to be an issue with the alignment or the view of the dish.
Kathy
gokartergo24 wrote:Should look at the site history log. If its jumping up and down then it probably is a tree..
I think it likely is a tree. Thankfully, I know exactly which one and it wouldn't too hard to take it down. It's not a big one, thankfully. It's even worse today, dropping down into the 50s and even 40s, then back up into the 90s within a second or two.
I believe it is affecting my service. Yesterday it took nearly eight hours to perform my Windows Updates. It would have normally taken less than fifteen minutes or so. With this said, there's no sense in going through any troubleshooting until that tree comes down.
This is when it's dumping so low I lose connection. Only four instances, but still. Mostly clear skies...
I think the tree is coming down this evening. I've got to get some rope to pull it in the opposite direction of the house with our lawn tractor before I cut it.
This is the tree in question. It's edited together, as it was too big to fit into one pic. The red line is where I believe it's interfering with the signal.
It was getting progressively worse today, so I couldn't wait any longer.
Though I have to go back out and finish up, the tree is now down. No fluctuation anymore. :)
No they see the site history.. I can see it when I get a repair order.. But if you unplug the modem everynight. Then no there will not be a site history. It takes 24 hours for a site history to start. Then you can look back up to a year..
That sounds like the plot for a comedy, for one, and for two, you were lucky the whole thing didn't come down on your house and your dish!
That is why I tried to get them to look at site History. That would show the flucuation.
Is that something we can see via the SCC, or is it only available to them from their side?
gokartergo24 wrote:That is why I tried to get them to look at site History. That would show the flucuation.
Glad removing the tree worked!
maratsade wrote:Glad removing the tree worked!
Me too! :p
The SRSS is holding steady at 101/102. :)
A side by side comparison, and please excuse the exposure differences...
The other half that is still standing is going to come down too, but I can do that in the fall, when it's cooler. It's one tree that Yd just above the surface, and the half that came down Yd again, as you can see where it's cut. These Black Locust trees are awful.
How long did it take you to trim that tree? Looks like a lot of work.
maratsade wrote:How long did it take you to trim that tree? Looks like a lot of work.
It was about two hours total.
I had gotten a length of rope earlier in the day and tied that to the tree and the other end to our lawn tractor, pulling it taut, as I wanted to make sure it came down in the direction I wanted. Unfortunately, there was a good breeze at this point, and when I cut it, sure enough, it came down in the direction of my dish! LOL. Had it been ten feet taller it would have taken out the dish, and hit the house. The wind was just too much to overcome. In reality, had I not tied the rope to it it likely would have fallen in a place that would have been fine. Oh well, lesson learned.
gokartergo24 wrote:That is why I tried to get them to look at site History. That would show the flucuation.
Is that something they would have seen in my modem? The reason I ask is that, although I had it on at the time and I actually plugged it in early this morning for any reps who wanted to run diagnostics, I always unplug my modem at the end of the day, so I don't normally have more than a day's worth of logs at a time.
