Forum Discussion

flddrms's avatar
flddrms
New Poster
2 months ago

UNABLE TO PURCHASE TOKENS

Why am I no longer able to access my usage to allow me purchase additional data tokens? When I log into my account the usage dropdown is not available. Please advise how I can purchase tokens.

Data Management

7 Replies

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  • flddrms's avatar
    flddrms
    New Poster
    2 months ago

    Damian,

    Thank-you, for your reply. I did try your suggestion. I disconnected from wifi and logged in with my phone as a mobile hot spot.  I have attached a screenshot. I still do not have the option for usage to purchase tokens. Now, I am curious since it states not available for my account, is it possible we have an admin account set up and I am using the wrong login info for the account? Just a thought. I will also call customer support. I believe our service resets in a few hours anyway. 

    • Damian's avatar
      Damian
      Moderator
      2 months ago

      flddrms,

       

      That is very rare but possible. Whenever you have time, please private message me the phone number associated with your account and I will look into the possible existence of multiple myhughesnet account log ins assigned in our system. I should be able to see which one is the sub account as opposed to the main if that is indeed the issue. You can send me the message by clicking my name and then "message" . -Damian  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 months ago

    Are you going here?  https://my.hughesnet.com/en/overview

    I checked and I can see the Data Token Purchase option.  

    If you're going to that site and you can't see it, try a different browser, try incognito mode, and/or check to see if some add-on might be causing the problem.  Sometimes ad blockers do this, sometimes other add-ons can also cause this, even if they didn't cause it before.

    • flddrms's avatar
      flddrms
      New Poster
      2 months ago

      Yes, I am going there and when I log into my account Usage is no longer an option. I see Overview Account, Billing, & Support. Up until about 6 months ago, I was able to purchase tokens from the mobile app, or  from the website. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        2 months ago

        It's possible the issue is related to a browser add-on.  I suggest you try going to https://my.hughesnet.com/en/overview using different browsers, or incognito mode, or with all add-ons (including ad blockers) disabled.  Login and see if you can access the token purchase tool. 

        I also suggest that you post screenshots of the error for each browser you try.

        Hopefully Hardy​ or another moderator will chime in about this.