Forum Discussion

Six60street's avatar
Six60street
Freshman
8 months ago

Work site still blocked

So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this system for my work. here we are in 2024 with allllllllllllllllllll this knowledge and yet still broken. im having to use my phone for a hotspot to gain access to my work. the lack of communication is one of the biggest problems, to worried about  howed we do......................very frustrated to say the least

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    Can you use a VPN to see if you can get around whatever the problem is? 

     

    If you don't have one and don't want to spend money on one, ProtonVPN has a free version that works great. Granted, I know using a VPN with HughesNet can cause speed issues.

    • Six60street's avatar
      Six60street
      Freshman

      Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace

      • GabeU's avatar
        GabeU
        Distinguished Professor IV

        Did the tech try a VPN?