Big Windows 10 Update August 2

[GabeU]

I'm sure a rep will see this and address it.  Bottom line is anything that your devices download or upload is counted. 

[sallynug]

This is what I was told by support

[sallynug]

This is from the transcript I sent to my self after she just disconnected for no reason

[GabeU]

I'm glad you posted that so the reps in here will be able to see it.  That rep that gave you that info is 100% wrong. 

The update being released tomorrow absolutely will use your data. 

[BirdDog]

All I can say is I don't want to see Jezra's post if the update doesn't use data. >.>

[GabeU]

Make sure you have everything backed up.  System image, here. 

[Amanda]

Hi Sally,

Thank you for letting us know about this. We have located your account and will be reviewing all the interactions you had with our agents to better educate them on our policies and procedures. 

As a final answer, the original "promotion" was that we allowed all our customers to download the Windows 10 update without using their data, however since this is just a patch type update and the promo I mentioned is over, the update will still count against your bandwidth, 

Hope that clears things up

Amanda

[suesscales]

All Hughes net would have to do is give a 1 day credit on everyone's bill for updates . It wouldn't matter if some didn't do the update, their choice. All would be equal !

[suesscales]

All Hughes net would have to do is give a 1 day credit on everyone's bill for updates . It wouldn't matter if some didn't do the update, their choice. All would be equal !

[Gwalk900]

We heard you equally well the first time.