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Having trouble accessing Facebook, your bank or other secure websites?

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Having trouble accessing Facebook, your bank or other secure websites?

Recently some websites have found themselves open to a vulnerability called 'POODLE'.  The websites have taken some preventative measures to keep users safe. The POODLE vulnerability affects the SSL certificate version 3.0.  Because of this vulnerability, many site owners have disabled the support of SSL 3.0 on their site servers.  Some internet users have not been able to access these secure sites. This is especially true for anyone using old browser versions like Internet Explorer Version 6, or an older version of Firefox and Google Chrome.

If you currently are experiencing difficulty accessing websites, our first recommendation is to check for an update on the web browser you are using.

How to Update Internet Explorer:

How to Update Firefox:

How to Update Chrome:

The steps to disable SSL 3.0 on your Internet Explorer options are very simple.  We recommend following the instructions below and then try out the website in question. We advise this option first, as the changes for disabling SSL 3.0 on FireFox and Chrome are much trickier and will take longer to complete.

How to Disable SSL 3.0 in Internet Explorer:

Please note that while this may not resolve every instance of an inability to access a webpage, the above steps are a great starting point!

For more information about SSL 3.0 and the POODLE vulnerability, please visit:

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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