IMPORTANT ACTION MAY BE REQUIRED - If you are having trouble sending or receiving email using your email software (Windows Vista Mail, Outlook, Outlook Express, Thunderbird, etc.,) try switching your outbound port to 587.
Here’s why. The majority of spam (unsolicited email) on the Internet is caused by malicious software viruses that take control of infected computers. These viruses direct the infected machines to send email through port 25. Outbound port 25 blocking is a standard industry method to control spam.
Next Tuesday, November 11, 2014, HughesNet will join the majority of ISPs in blocking traffic to port 25, preventing infected computers from being used by spammers to send unsolicited email.
If you get a message that your outbound mail server cannot be found or does not exist, or you get connection failures and disconnects, try switching your outbound email port from port 25 to port 587.
Here’s how –
For Microsoft Outlook or Outlook Express email:
· On the Tools menu, click Accounts.
· On the Mail tab, click your Internet Mail account, and then click Edit.
· On the Account Settings tab, click here for advanced sending options, and then type the port number for your SMTP (or sending) mail.
For more information on Changing SMTP port 25 in Microsoft Outlook: http://support.microsoft.com/kb/274842/en-us
For Mozilla Thunderbird:
· Open Mozilla Thunderbird.
· Go to Tools > Account Settings.
· In the list on the left, select Outgoing Server (SMTP) at the bottom of the list.
· Select the account you need to change from the list on the right and click edit.
· Then, change port from 25 to 587.
For more information on changing SMTP port 25 in Thunderbird:
· https://support.mozilla.org/en-US/kb/manual-account-configuration
You’ll find other email client switching procedures on your email client’s support site.
Not only does Port 587 apply to sending and receiving email, but also provides added benefits such as built-in encryption for user ID login and passwords, to aid in the thwart against identify thieves and hackers. If you need additional help, feel free to ask the community or one of our live agents any time at 866.347.3292.
