Spaceway Service Alert

[Katie0]

We are currently experiencing an interruption of service for some of our customers. Our network engineers are working to restore service as quickly as possible. We apologize for any inconvenience this may cause you. Additional updates for follow.

[Taylor Klett]

Thanks for posting. Phone lines appear to be melting down. Please keep us posted

[Gwalk900]

Just to clarify, Katie is referring to the Spaceway3 system that uses the Hughes HN900 modem.

[kevinlee2004]

Im assuming thats why its constantly a busy signal?

[C0RR0SIVE]

kevinlee2004 chances are the phone lines are flooded with phone calls, don't bother calling because Hughes IS aware of the issue, and they are working on it. This applies only if you are on Spaceway3 (HN9000).

[Taylor Klett]

Yep some of us are still using it for various reasons!

[kevinlee2004]

Ok....thanks, thats what I am on. On the modem all I see are the top light and the bottom light on....for over an hour now.

[kevinlee2004]

Taylor, what exactly do ya mean?

[Taylor Klett]

I have a legacy plan with unlimited downloads in early morning times. Not the fastest plan but generally reliable. Hard to give up the "free zone".

[Katie0]

Yes, updates will follow. We'll stay in here with you and keep you posted throughout.

[Jennifer Bullin]

We have had issues all day today.. how long is this repair supposed to take? It's disappointing to pay for services we can't use.

[Cheryl Percival]

any updates on when it will be back working???

[Stan Burman]

Thanks for the announcement Katie. Hope service is up soon.

[Jennifer Bullin]

Can we please get an update?

[C0RR0SIVE]

Jennifer, service probably will not be restored until tomorrow morning at the soonest.

[kabaume]

Thanks for the update on down service.

[cminkler]

Southwest Colorado still no service at 9pm mountain time
light at top and bottom of modem only

[C0RR0SIVE]

cminkler, it will be morning before service is restored most likely...

[Delynn Burdine]

Update please? Are you still predicting system won't be available until tomorrow? Will we be credited on our bills for the time our internet has been unavailable ?

[justmanmn]

refund my bill due to the service being down for the time! to all customers!

[Steppingwolfe]

Katie, are you still here?