Wednesday, 8/19/15, at 12:34am ET our Spaceway satellite experienced an interruption of service lasting until 8:03am ET. Now that the event is over, some of you may be wondering if it was linked to the Spaceway satellite interruption on August 4th. While we’re still conducting a root cause analysis into the problem with the satellite manufacturer, the events do not appear to be linked. The Spaceway satellite performance has not been affected and is expected to continue to perform its mission into the next decade.
We respect your need to know about events like this as soon as possible and in the most convenient way. To that end, we posted messages on our HughesNet support telephone lines, customer care and social media websites as well as the HughesNet Customer Management Center. We’re sensitive to the importance of Internet access for you and your family or business and extend our sincere apologies for any inconvenience.
The entire system needs to be upgraded--it's overloaded..It wont even make it to the next decade if major upgrades aren't implemented...It's like trying to put a band-aid on a gushing wound and expect everything to run smoothly and properly..The CEO, Vice President of Hughesnet should have realized this by now..I'm sure he did but instead of fixing the obvious problems that pop up within the service he's steadily lining his pockets up while constantly screwing over his customers..Companies like Hughesnet will only change when they're forced to..They already have one strike against them in the court system I guess they're looking for another.
Liz, the only way you "upgrade" is by adding new satellites by launching them into space which is not an easy endeavor and takes a huge lead time from start to finish. They are planning to launch another satellite the last quarter of next year.
Liz they started building the new sat. over a year ago and have had the launch planned since then its not like you can run to radioshack and just buy one and shoot it in the sky with a home made rocket, it cost millions of dollars and a lot of planning,