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Spaceway Service Update -#3

fiddlebanshee
New Member

Re: Spaceway Service Update -#3

Absolutely. The silence from Hughesnet is pathetic
fiddlebanshee
New Member

Re: Spaceway Service Update -#3

If they discontinue the spaceway satelite and we have to move to Gen4 I will switch to a verizon cell data plan and hook our computers to the cell service. i think it will be cheaper and faster than HN and we already have 10 gigs in our current dataplan with verizon. Very unhappy with HN today.
El Dorado Netwo
Advanced Tutor

Re: Spaceway Service Update -#3

Makes me think nobody here ever had their car breakdown. Stuff happens, nothing made by man is perfect.
Amen to that. BTW, no Internet Service Provider guarantees 100% up time. Most say they shoot for 99%. Sounds pretty good but 99% still means their service may be out up to 3.65 days each year.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Linda Winstead
New Member

Re: Spaceway Service Update -#3

I'm not griping so much about the down service as I am about NEVER having received credit when my service has been down before. I can live without the internet but I expect some sort of compensation when I have no service.

Re: Spaceway Service Update -#3

I been thinking about switching to cell service for a while, but with out having an unlimited download period it turns me away! I need the extra free usage to do updates and other large downloads. 10GB for the entire month is just not enough. If we have to switch to Gen 4 I hope they give a better offer then 50 GB nightly - give unlimited or at least 100 GB I might even be satisifed with 75.
C0RR0SIVE
Associate Professor

Re: Spaceway Service Update -#3

Linda, your service being down for a few days due to alignment or something at your end is very different from a total service outage affecting tens of thousands...

@Jezra, drop it dude.  You know that isn't what caused this.
tukatshak
Freshman

Re: Spaceway Service Update -#3

I live in rural New York State.  I do not get cell phone access at my house.  I, too, went through 4 hours of re-booting, checking all the connections, resetting my router, etc.  If I can get robocalls from political campaigns, why can't I get a robocall from HughesNet telling me that the NOC (or whatever) is down, and when I might expect it to be up again?  That way I know I have to be on the door of my local library when it opens.

This is a very inconvenient time for an outage with the Windows 10 upgrade knocking at the door.

Of course, no time is convenient for an outage...
C0RR0SIVE
Associate Professor

Re: Spaceway Service Update -#3

Because unlike political phone calls, Hughes can't really call anyone on the do-not-call registry, and people never seem to keep their phone numbers upto date.  The next kicker is this, yesterday in Western Kentucky, someone cut into a fiber optic line bringing down phone service, and land-line internet for several states.  So sending a robo-call out with a ton of users focused in those areas wouldn't have done much good.
C0RR0SIVE
Associate Professor

Re: Spaceway Service Update -#3

crappyuselesssp
New Member

Re: Spaceway Service Update -#3

yeah... 12 hours ago. When we have an outage t at the company I work for, we send updates every 30 minutes.