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How do I contact customer service?

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DJ99
Freshman

How do I contact customer service?

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen." 

2 ACCEPTED SOLUTIONS

Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

 

Can you please let me know what you're looking at that shows otherwise?

 

Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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GabeU
Distinguished Professor IV

@DJ99 

 

Keep in mind that HughesNet uses forward billing.  Each bill is for the month ahead, not the month already used.  In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.

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