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I think I know what to do about Slow Speeds . . .

Sophomore

Re: Phone techs vs community support

Perhaps? Nice try.

So, you are suggesting that we should be content that they are "doing their jobs" and we are getting 0.5Mbps?

With all due respect, you get 30Mbps down don't you? That must be really nice. Perhaps you should consider what it is like to live in my area and be forced to change your lifestyle - like icing on a COVID cake. Maybe then you would appreciate where I am coming from with my recent posts and my search for answers.

Look, I am seeking some help from a system that doesn't seem to give it beyond the very very cursory. If there is overloading and oversubscribing, why not help us manage it? Now that would be "service", wouldn't it?

I hear you though...that seems to be the answer so far - just suck it up and be thankful for what we have.

Stay safe. Peace out.
Distinguished Professor III

Re: Phone techs vs community support

"So, you are suggesting that we should be content that they are "doing their jobs" and we are getting 0.5Mbps?"

 

I am not.

Sophomore

Re: Phone techs vs community support

we are in agreement then.

Distinguished Professor III

Re: Phone techs vs community support

"we are in agreement then."

 

Did not say that either. 

Senior

Re: Phone techs vs community support


@spydermike wrote:

It becomes an obvious question, to me anyway, that, based on location, shouldn't they be able to tell when the service to an area is compromised due to overcrowding and just state so?  Isn't the traffic on each beam monitored for performance?  If it isn't....what?


Agreed, this has been one of my frustrations as well.  That information is definitely known.  I can appreciate the reality and challenges of satellite based internet and the need to run a business for Hughes, but that doesn't excuse the lack of transparency in my mind.

 

I've never called phone support about my internet, but I did have an issue with my Hughes phone service that I got resolved through phone support.  It was a perfectly fine experience.  That said, when you get a Mod engaged here on an issue, that you definitely have someone with deep access which can be vital for some of the more challenging issues.  Both support channels have their strengths and weaknesses.  

Sophomore

Re: Phone techs vs community support

I understand and agree...over the 17 some odd years of being a "customer" I have engaged them multiple times per year it seems - back when it was phone only...now with this site.   I recognize the trends in responses.  

Distinguished Professor III

Re: Phone techs vs community support

Phone support was underwhelming back in the days of DirecWay. It's come a very long way since then. I've been mostly pleased with the experience. 

New Poster

Re: I think I know what to do about Slow Speeds . . .

I just tested my speed 3 times, average of 593 kbps! Perfectly sunny, dry day, 3:25pm. I've called numerous times over the last year, nobody is capable of ( or cares about ) solving the problem. Time to call Viasat

Distinguished Professor III

Re: I think I know what to do about Slow Speeds . . .

LOL. You'll be so disappointed. 

Senior

Re: I think I know what to do about Slow Speeds . . .


@bread4u wrote:

I just tested my speed 3 times, average of 593 kbps! Perfectly sunny, dry day, 3:25pm. I've called numerous times over the last year, nobody is capable of ( or cares about ) solving the problem. Time to call Viasat


@bread4u I see this is your first post here.  If you are getting 593kbps on speed tests, that may indicate a problem beyond congestion, so there may be ways to get it addressed and improved.  If I were you, I would head over to the Tech Support board and follow the instructions for posting speed tests and a Mod there may be able to help.  That is one of the issues where this board can be more helpful than phone support.