"Around every 30 seconds to a minute, my internet ping spikes from around 20ms to 1000ms for around 5 seconds, making games unplayable and calls inconsistent. Is there any way to fix this?
Several times a day my modem will lose connectivity for ~7 minutes. On both wireless and wired connections to the router, LAN functionality is maintained, whereas the WAN is dropped. Looking into my modem logs I see errors corresponding to the connectivity loss."
"The WAN side of my connection continuously drops at random intervals. These outages occur at least three times a day and can last from 10 minutes or until I reset the modem. These outages also affect our voice line. I have spoken with multiple tech support agents, had a technician visit, and exchanged my modem for a replacement at the local Xfinity store. This morning, Thursday, March 19, beginning at 0200, my connectivity began dropping more frequently."