If you would like help with the issue(s) you are experiencing please start a new topic in the appropriate section.
We've moved your topic to the myAccount and Billing section for now since it is a little unclear as to the actual issue you're experiencing. From the notes on your account it seems the last few calls were dropped before we could provide a resolution.
Please let us know what particular problem you are experiencing so that we can better assist you.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.