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New Subscriber with a few dumb questions.

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Distinguished Professor II

Re: New Subscriber with a few dumb questions.

There is no 30 day cancellation period. The early cancellation fee  is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it. 

 

The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do.  Crying "scam" after creating an account without any kind of research is nonsense. 

 

 

SusanJoyGreen wrote:

I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.



 

Highlighted
Distinguished Professor IV

Re: New Subscriber with a few dumb questions.


@SusanJoyGreen wrote:

I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all.  


First, the range of the 5GHz band is less than the 2.4GHz band.  Secondly, your devices have to be able to utilize the 5GHz band.  Not all of today's devices can, though just about all WiFi devices can utilize the 2.4GHz band.  Thirdly, considering HughesNet's current top speed, which is approaching 50Mbps, there's a good chance you wouldn't see much of a difference between the 2.4GHz and 5GHz bands, anyway.

 


@SusanJoyGreen wrote:

I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware. 


You should have been able to get an immediate cancellation if that's what you wanted.  However, as maratsade intimated, the $400 Early Termination Fee would apply, nonetheless.  That there is a 24 month commitment and an Early Termination Fee is mentioned in the disclosure that's read toward the end of the sales call, and to which you are asked if you agree.  The full Residential Subscriber Agreement is here.   

 

With this said, if you feel that that the 24 month commitment and/or Early Termination Fee were not disclosed during your sales call, you can request a sales call review.  If it's determined that you were misled during said sales call you may have recourse.  You can request that review here, and make sure you explain why you are asking for it.   As well, keep it pertinent, as the sales call review ONLY concerns the sales call and nothing that's said before or after.


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Highlighted
New Poster

Re: New Subscriber with a few dumb questions.

I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps

I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.

I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.

Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.

I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!

I am using my cell service to write this.
Highlighted
Distinguished Professor II

Re: New Subscriber with a few dumb questions.

  • The only way to cancel is to call the phone line.
  • Try calling outside business hours, after midnight, on the weekends
  • Tech support on this site will reply, but you will need to post under Tech Support for speed issues, and under myAccount and Billing for account issues. 
LoriS wrote:
I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps

I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.

I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.

Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.

I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!

I am using my cell service to write this.