I have Gen 4 Prime Plus, 10 GB, for $59.99 month. I had to call today because I have not been able check usage or buy tokens since end of December. No replies from online moderators. From my call today, they say they are aware of issue and working on it. They can not add tokens(which I am willing to pay for) from their end either. What they want to do is upgrade me to Gen 5, 10 GB, which they say will be $49.99, with a 1 year contract. After 1 year price will stay the same. Then I asked about the Gen 5 Max plan, 20 GB. He said it would only be $69.99. The Gen 4 price for this plan is $129.99! I told him I needed to research it, but I do not get any offers for Gen 5 when I go to Shop/ Upgrade tab. This deal just seems too good to be true. Can you help? Also, how can I get these "unbelievable" terms in writing? I usually only buy $9 tokens per month, but I can't even do that. I'm pretty sure they may be trying to make me upgrade.
Highly doubt you can get anything in writing, even an email.
Only advice I have is get the sales agent name and if you feel they messed you over then one of the mods here can have the call reviewed. Only problem is I'm not sure they keep the calls longer than about 6 months, maybe a year max. So, if you come back in a year to complain there may be no call recording to review.
I suppose you could detail everything here if you do go for it. At least that is a record of some kind. The post should be here indefinitely.
If I am willing to tolerate lower speeds if I go over my data limits, do you recommend staying with Gen 4 over Gen 5? It seems like I saw a Professor post that said not to go to Gen 5.
First, the issue of not being able to see your info or buy tokens. The following may help. It's a copy/paste from my reply to another person a couple days ago, but it should still work for your issue. With that said, I'm not positive that you can buy tokens while using the alternate sign on method, but you may be able to. Again, this is a copy/paste from a previous post....
But, there is a temporary workaround. When you go to the MyAccount page (make sure to be signed out of it) and click the button to sign in, rather than actually signing in click on Register. When you put your info in, like your SAN, which you can find at the top of the System Control Center (click the blue link), and your phone number, you can go through and create a new email and password. With that new email and password you can sign into the MyAccount page and your info will be there. You can still use your normal sign on to get in here, but when you need to sign on and see your info use the new email and password that you created. I can't remember if you have to create a new name for this Community while you're going through the process of creating the new email, but it really doesn't matter as, again, you can continue to use your original sign on info for here, like you have been using.
And, if you have an alternate browser, you might want to use that so you can avoid having to sign out of your new email and sign into your original one to get in here, and vice versa. If you don't have an alternate browser it's no big deal, as you can just alternate between the new email sign on for the MyAccount site and your original email sign on for here. Of course, you're free to use the other sign on and new Community name in here if you want, but it's best to just use the one you already created and have been using.
Again, this is only a temporary workaround until they fix the issue for you, but at least you'll be able to see your stuff again in the meantime. Of course, you can keep the second email if you want. That's entirely up to you. And I only say temporary in that once they get the site info fixed for your original sign on you'll probably want to go back to using that. With that said, you can continue to use that sign on to see your info if you wish. After they fixed the issue for me I signed in using my original info and deleted the new email I had created as I wouldn't use it for anything else. That's just me.
Hope this helps.
Now, regarding the upgrade to Gen5. The 20/50 Gen5 plan is $69.99. You can see the prices for all Gen5 plans on the hughesnet.com site. Just input your address and you'll see the plans and prices available to you. It's the same plan I have. Because you are a current HughesNet customer I don't know that you can get the deals shown on the page, but the $69.99 price for the 20/50 Gen5 plan is the regular price. You also don't see any upgrade info for Gen5 when you sign in as it's defaulting to giving you upgrade options for the service you presently have, which is Gen4.
On a personal note, you might want to think long and hard about your option of upgrading to Gen5. Right now some with Gen5 are experiencing considerable speed issues, as I'm sure you've read on here. Just keep that in mind. Are the savings worth the possibility of having slower speeds than you do now? That's what you've got to consider. Any other time I would recommend upgrading to Gen5 without hesitance, but I can't make that recommendation at present.
Personally, I feel if you can get a Gen5 plan, while staying on the Gen4 bird (just get a new modem and plan, no satellite repoint!!!!!) then go for it. However, with the issues Gen5 on the NEWER satellite is having lately, and some those issues going on for so long, I can't say with confidence that Gen5 on ES-19 is worth upgrading to.
Curious, why can't you purchase tokens? Have you already purchased too many for the month? What status meter version are you on?