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GEN-5 -- Upgraded and lost my tokens

larrykelly
Junior

GEN-5 -- Upgraded and lost my tokens

Keep an eye on your tokens when you upgrade. I had six tokens in the bank before upgrading and zero afterward. I called customer service, and they replaced them for me.

17 REPLIES 17
GabeU
Distinguished Professor IV

Re: GEN-5 -- Upgraded and lost my tokens

Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
larrykelly
Junior

Re: GEN-5 -- Upgraded and lost my tokens

The HUGESNET SUPPORT person that helped me was Edward Anderson, case number 103236522. Only required one call, though he made multiple transactions to add the tokens and then credit my account. 

GabeU
Distinguished Professor IV

Re: GEN-5 -- Upgraded and lost my tokens

I went a different way, but they are reinstated.  I still don't know if I will ever need them, but it's nice to have them just in case.  Smiley Happy


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GW
Tutor

Re: GEN-5 -- Upgraded and lost my tokens

23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.

GabeU
Distinguished Professor IV

Re: GEN-5 -- Upgraded and lost my tokens


@GW wrote:

23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.


I'm sure you'll be able to get them back.  I would PM a mod instead of calling, but that's just my opinion.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GW
Tutor

Re: GEN-5 -- Upgraded and lost my tokens

I'm not concerned about losing token bytes. They'll be replaced. It's just a little disturbing that presently the default is to nuke the bucket upon upgrade. Probably a temporary oversight but it will cause them a lot of work dealing with irate customers.

larrykelly
Junior

Re: GEN-5 -- Upgraded and lost my tokens

The mods should take a cue from this thread and strive to have engineering fix as this now seems to be a feature and not a random bug. 

maratsade
Distinguished Professor III

Re: GEN-5 -- Upgraded and lost my tokens


@GabeU wrote:

Lost mine, too.  I'm in the process of trying to have them transferred/replaced.  


I hope that won't be difficult to do.

maratsade
Distinguished Professor III

Re: GEN-5 -- Upgraded and lost my tokens


@GW wrote:

I'm not concerned about losing token bytes. They'll be replaced. It's just a little disturbing that presently the default is to nuke the bucket upon upgrade. Probably a temporary oversight but it will cause them a lot of work dealing with irate customers.


That's for sure. It'd be a good idea to prevent this happening in the first place by making sure the tokens transfer.