Solved: How to upgrade to a Gen5 modem - Page 2 - Hughesnet Community

LGriffin · ‎06-19-2018

I want to upgrade my gen4 ht1100 modem to the Gen5?

One was placed on order for me a couple of months ago but UPS could deliver to a PO Box,,,,BS. I have a vendor that regularly delivers to my PO Box. Not only that but the email that I got that it was shipped gave some off the wall URL to track that did not work. Is there some way I can buy it and have it shipped to my PO?

Thanks Larry

Amanda · ‎06-21-2018

Hello Larry,

Welcome to our community and thank you for your post. I was able to locate your account and review the shipping status of the modem and see that because it was sent to the PO Box, the PO Box receiver rejected and returned the shipment. If you send me a private message with a physical shipping address I can send you another modem.

Thank you,

Amanda

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