You're welcome Drewman. Thank you for telling me what happened when you tried to order, this doesn't seem correct. At the very least, we should be able to take your order for Gen 5. We'll look into this.
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
That's most likely correct. Some areas/beams are rolling out later than others. This applies to new customers and to upgrades.
Also, you may need to wait a bit until they free up some "space" on Jupiter 17, your current satellite. This should happen naturally in a few months by attrition as some customers fall off. Until then HN may have problems providing these higher speeds and plans because of congestion on J17. In any event, you'll need a new HT2000 modem to support the higher plans. Moving to J19 will also require a tech visit.
HughesNet Customer Service called me yesterday and I'm scheduled to upgrade to Gen 5 in 2 weeks. If you had anything to do with that Liz, I thank you.
Glad to hear it! I'm excited for you!
Thanks for joining the community and posting. I had someone else here at corporate confirm that if one were to call in today to request an upgrade to Gen 5, they can do so. Getting installed right away is another matter, but at the very least you should be able to upgrade. Give us a call at 866.347.3292 to upgrade. If there's any issue, please post back and let me know.
I just called this number and was able to schedule an upgrade appointment for Tuesday. Thanks for the info! I've been seeing significant slowdowns on Gen 4 in the evenings and even sometimes during the day in the last month or so. I hope this upgrade solves that. I'll post about the experience.
I'm a newer customer like 6 weeks ago. I left fairpoint because of continuously having bad service or no service at all. Now that being said my HughesNet was suppose to run a lot better. I can't even stream movies through my fire stick anymore with satellite which is very frustrating considering we use our data in our phones all the time.
My question is, can I upgrade to Gen5 and will there be anything that would be requested from me in a financial way?
I can't speak for your location, but I just called and found that there is a path to upgrade with no money down in my area and with 14 months left on my Gen 4 contract. I'm in the Raleigh/Durham, NC area. I would call and ask.
I currently have GEN4 Prime plus plan and have my own Netgear Wireless router, 3 questions;
1) what GEN5 plan would be comperable, data wise to the prime plus plan?
2) can I use my NetGear Router as an extendor if I upgrade to GEN5 + WIFI?
3) what costs are associated with a GEN4 to GEN5 upgrade ?