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Plans are a joke - I have never experienced such a worthless product in my life

Distinguished Professor III

Re: Plans are a joke - I have never experienced such a worthless product in my life


@jroeder2018 wrote:

Thanks for the suggestions!  I went the enter phony newtwork name.  I can now see it wants me to Reconnect my DVR to the internet from the settings menu. 


I certainly hope your DVR doesn't drive you as nuts as mine did me.  Just for the heck of it, one night I connected my Genie to HughesNet just to see what it was like with the On Demand.  After I checked out a few titles, only watching the first few minutes of each, I decided to sever the connection (I think I reset the network).  Well, it was no longer connected, but it constantly, and I mean constantly, reminded me to reconnect.  And, to make matters worse, it would now give search results that included on demand titles and such.  It was crazy.  I couldn't search for anything coming up for an actor or actress without the results being filled with more on demand titles than "regular" titles.  

 

It was driving me so crazy that I decided to perform a factory reset, knowing full well that it would wipe my DVR, which included a movie I had just recorded a few days before and which I had been waiting for years to be able to record.  It hasn't played on TV since, and it's a movie I can't get on DVD or Blu-Ray, either.  Smiley Sad  Still, it was worth it to stop the constant reconnect reminders and the way it changed the search.  

 

I really do hope it's different now and doesn't do the same for you.  Until I have unlimited service I won't connect it again, and I don't see that happening anytime soon.  I could always move.  Smiley Tongue   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Spectator

Re: Plans are a joke - I have never experienced such a worthless product in my life

[TOS violation, removed - Amanda]

Distinguished Professor III

Re: Plans are a joke - I have never experienced such a worthless product in my life

@willor

 

If you're going to utilize this site please follow the Community Terms of Service.  Specifically....

 

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AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Plans are a joke - I have never experienced such a worthless product in my life

I still don't like cap it should be unlimited period but thank goodness for netflix hulu you can hang it up because you are looking at 3gigs for 60 minutes but netflix will let you change from very high to very low ..3 gigs so you can work around it
New Member

Re: Plans are a joke - I have never experienced such a worthless product in my life

The Hughesnet service is so deceptive in it's sales pitch.  No one could think that the fast speed internet was so limitied when they use the phrase "UNLIMITED DATA".   They brag bout guaranteeing download speed and unlimited data with no mention of "for only a small amount of data.  I feel ripped off and lied to and forced to sign a contract with never knowing all the facts...........until I'm out of data in a few days.   I called and "vented" and was awarded a little extra data but it's still amounts to a few movies worth of data streaming.  They started me at 10 gb and allowed me 20 gb now.  The agent was nice is all I can say good about things.  It really makes me feel enraged that a company would sucker so many people with false advertising and still gets away with it.  Tell it like it is on your advertising and see how many people buy your product.  If I weren't stuck in a contract I would leave...........but that's the whole idea isn't it.

Distinguished Professor III

Re: Plans are a joke - I have never experienced such a worthless product in my life

@underwhelmed

 

HughesNet is not meant for cord cutting.  Streaming is a very data intensive activity, and HughesNet is not a substitute for ground based internet services when it comes to this. 

 

The sales reps make an educated guess as to how much data a perspective customer will need, but it's only a guess, and it's ultimately up to the customer to know whether a service will fit their needs.  

 

There is no deception.  It is stated during the sales call that when one runs out of the plan data the service speed will be throttled.  It is stated as a part of the scripted speech which they then ask if you agree to.  It's possible that you didn't understand what was meant by what was being told to you.  Additionally, the service is unlimited.  Your service speed is reduced when you exhaust your plan data, but you are not cut off.  

 

Again, it's important for a consumer to research a product or service to know whether that product or service will fit their needs. 

 

And they do tell it like it is in their advertising, but just like with every other advertiser the finer points are in the small print, including in the TV ads.  

 

With this said, if you feel that you were misled during the sales call, and it's been no longer than 90 days since that call, you can request a review of that call.  If it's determined that you were misled you may have recourse regarding the Early Termination Fee when cancelling.  You can request a review of your sales call in the myAccount and Billing section.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit