sepmeier,
Thank you very much for the updated tests! I'm going to go ahead and escalate this up to our engineering team to see if they have any fixes that they can find. I'll keep you updated with the findings! In case a call needs to be made, please send me your phone number and the best time to reach you at this link!
Thanks,
Remy
sepmeier,
Thank you for the additional speed tests! I'll have these noted and passed along!
Thanks,
Remy
Remy / here's the 24 hours sub e yesterday's tests. And I've noticed Something odd that might explain the low speeds while the high-speed plan is still in effect - I look at my modem's homepage and I've noticed the whole time that we've been doing these tests I have a diagnostic code of five, web acceleration disabled. There's no amber or red lights and everything else says it's working at high-speed but the diagnostic code says otherwise.
https://testmy.net/quickstats/DCPOWER?hostQ=hughes_network_syste
sepmeier,
That's great to hear! I'm glad the throttled speeds seem to be adequate. Did you receive a call from our engineering team?
Thanks,
Remy