When I called customer service today to see if I had a problem, or Hughes, I had to run the gauntlet , finally after 5 minutes the poor rep in Brownsville replied "yes, we are currently having an outage, it is a large one, we apologize for this". I suggested the outage message as I had a few times before, I used to hear when I called Wildblue.They had a message ready for such situations, and was flexible enough to be able to employ it as needed. "It would save you and me" I told him. "I'll write it your case" he responded.he gave me 3 days of my next bill,Hughes has always been great that way.I can't complain,Hughes has been great for me, I do suggest them to anybody that is looking for excellent satellite service broadband.
Still, I am perplexed why if Wildblue could have an outage message, why not Hughes, after I had suggested it 5 months before, and again even before that.
Some things don't change.