So right on all counts,
The service is great, especially when you have no other service available; I have been working with 20g daytime for 6 years; we only streamed the last 3 days. Now on 30g we have more opportunity to stream. Data Management means turning down the graphics to the lowest pixel size on Videos. With Netflix setting the video option low def instead of high def. With Facebook turning off auto start of videos. Turning off auto updates on all your devices like phones, computers etc.. Get up before the end of the over night data to use that data too. This person abviously doesn't understand the word limited and data management and clearly didn't read what he agreed to.
","body@stringLength":"789","rawBody":"So right on all counts,
The service is great, especially when you have no other service available; I have been working with 20g daytime for 6 years; we only streamed the last 3 days. Now on 30g we have more opportunity to stream. Data Management means turning down the graphics to the lowest pixel size on Videos. With Netflix setting the video option low def instead of high def. With Facebook turning off auto start of videos. Turning off auto updates on all your devices like phones, computers etc.. Get up before the end of the over night data to use that data too. This person abviously doesn't understand the word limited and data management and clearly didn't read what he agreed to.
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\"I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle.\"
The company sells you the data. How you use it is up to you, and you're using it too fast. You need to learn to budget the data. If you have a 30GB package, this means you can only use 1GB a day. You're clearly using more, and this is why you're running out.
The highest plan they offer is 50 GB and given you don't know how to manage data, this won't fit the needs of your household either. If you have other choices in your area, use those, because you don't seem to be a good data manager.
\"I have never had this issue with other companies.\"
Then go with one of those other companies. Satellite internet is much more limited than other types, because of the technology involved. It requires a person who can budget data well.
\"HughesNet k my wants to take my money and has no regard for how I feel about paying $90/mo for service that I only can utilize for at max 10 days out of the month.\"
How you feel about things is up to you, and it's not the company's responsibility.
\"I have had my service cancelled and then been charged a cancellation fee of $400 and I’ve been hung up on. These customer service ppl are rude and just read their script.\"
The cancellation fee is in the contract that you agreed to before having the service installed. They don't install unless they get an agreement from you, so you said yes to everything, including the 2 year contract and the cancellation fee. You were not misled, you did not listen and now you want to lay the blame on anybody else but yourself.
Maybe they hung up on you because you were rude; they're not obligated to sit there and be abused by a customer. Try treating them with respect next time, and be patient.
Yes, they read from a script. That's their job. They have to read from a script.
\"Not too mention I have been told to turn the resolution down on my devices and to contact the manufacturer of my tv as if this is their fault.\"
Your devices and your choices and your settings are chewing up your data, which is limited. They were just trying to help you.
\"The language barrier is real and makes customers upset.\"
I'm sure they couldn't understand your accent and had to deal with your rudeness to boot, so it's no wonder they hung up on you.
\"I don’t feel as if that’s fair to me. I need answers. I need help.\"
Imagine how they feel dealing with a rude and entitled person. It's not fair to them at all.
Yes, you do need help, that's for sure. If you're still a subscriber, you can get help here. Is that what you want, or did you come here just to rant?
\"Now the system won’t let me post this....\"
Yes, it did let you post your rant.
","body@stringLength":"3082","rawBody":"
\"I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle.\"
The company sells you the data. How you use it is up to you, and you're using it too fast. You need to learn to budget the data. If you have a 30GB package, this means you can only use 1GB a day. You're clearly using more, and this is why you're running out.
The highest plan they offer is 50 GB and given you don't know how to manage data, this won't fit the needs of your household either. If you have other choices in your area, use those, because you don't seem to be a good data manager.
\"I have never had this issue with other companies.\"
Then go with one of those other companies. Satellite internet is much more limited than other types, because of the technology involved. It requires a person who can budget data well.
\"HughesNet k my wants to take my money and has no regard for how I feel about paying $90/mo for service that I only can utilize for at max 10 days out of the month.\"
How you feel about things is up to you, and it's not the company's responsibility.
\"I have had my service cancelled and then been charged a cancellation fee of $400 and I’ve been hung up on. These customer service ppl are rude and just read their script.\"
The cancellation fee is in the contract that you agreed to before having the service installed. They don't install unless they get an agreement from you, so you said yes to everything, including the 2 year contract and the cancellation fee. You were not misled, you did not listen and now you want to lay the blame on anybody else but yourself.
Maybe they hung up on you because you were rude; they're not obligated to sit there and be abused by a customer. Try treating them with respect next time, and be patient.
Yes, they read from a script. That's their job. They have to read from a script.
\"Not too mention I have been told to turn the resolution down on my devices and to contact the manufacturer of my tv as if this is their fault.\"
Your devices and your choices and your settings are chewing up your data, which is limited. They were just trying to help you.
\"The language barrier is real and makes customers upset.\"
I'm sure they couldn't understand your accent and had to deal with your rudeness to boot, so it's no wonder they hung up on you.
\"I don’t feel as if that’s fair to me. I need answers. I need help.\"
Imagine how they feel dealing with a rude and entitled person. It's not fair to them at all.
Yes, you do need help, that's for sure. If you're still a subscriber, you can get help here. Is that what you want, or did you come here just to rant?
\"Now the system won’t let me post this....\"
Yes, it did let you post your rant.
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