what does "silver", "gold", "ruby" represent when viewing the details of a local dealer?
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Thanks for posting a good question, I've heard about those rankings once, but I don't know what they mean, I'd like to know as well. Where have you seen these so that I know what to reference?
Got it, thanks Jezra! I've asked the relevant departments and I'll let you know once I have any news I can share.
Here are the rankings in HugheNet's VIP Program, which rewards their top dealers:
In my opinion, the ranking is of no relevance to a customer.
Beg to differ. As a General Rule,Top Retailers:
Those listings are for local, self-installing Retailers, who live and work in their communities. It's much easier for a salesperson 1,000 miles away, who will never meet the customer, to say anything over an 800 number and sell something they don't have to install.
Customers vote with their feet. How many hamburgers would a local restaurant sell, and how long would they stay in business if they consistently served bad food? Certainly those rankings are not the entire answer but they're a good, general starting point. As with any purchase, check Yelp and/or Google + reviews, and ask for referrals for confirmation.
I should add; it's a fact that self-installing HughesNet Retailers consistently have a lower overall "churn" rate than HughesNet DSAs (Distributor Sales Agents) who don't do their own installations. The churn rate is the number of customers who cancel their HughesNet service. Purely coincidence? Hmmm...